The market supervision complaint telephone number will be unified to 12315 next year.

　　(Reporter Lin Lishuang) Yesterday, official website, General Administration of Market Supervision, issued the Opinions of General Administration of Market Supervision on Integrating and Building 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the original complaint reporting hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property rights, namely, 12315, 12365, 12331, 12358 and 12330, will be unified into 12315 hotline, and the market supervision complaint reporting service will be provided with one number of 12315.

　　According to the deployment of opinions, by the end of 2020, a unified, authoritative and efficient 12315 administrative law enforcement system will be basically established.

　　The integration and construction work is divided into two stages, with 2019 as the transition period, which mainly realizes "No.1 external, multi-line parallel, centralized answering, undertaking at all levels, and handling by departments according to their responsibilities"; Upgrade the national 12315 platform, and initially unify the entrance of market supervision complaints and reports; Based on the national 12315 platform, we develop and deploy the user terminal of the wiring staff, and realize the real-time collection and dynamic management of the 12315 hotline data on the national 12315 platform.

　　In 2020, relying on the national 12315 platform, we will gradually improve the hotline and platform for receiving complaints and reports from market supervision departments, build a unified national 12315 administrative law enforcement system, realize the working mechanism of "No.1 external service, centralized management, facilitating the people and enterprises, and efficient law enforcement", and build a unified market supervision and law enforcement system to maintain a relaxed and convenient access environment, a fair and orderly competition environment, and a safe and secure consumption environment.