Company invoices can’t be ＂three guarantees＂？ Different invoices should be treated the same.

　　Mr. Yao spent more than 30 thousand yuan online to buy a computer and issued an invoice for the unit. Unexpectedly, after the arrival of the goods, he found that there was something wrong with the computer hardware, but when he communicated with the customer service staff, he was told that because it was a corporate invoice, he could not enjoy the package return service within 7 days, and he could only handle it after being tested by the technical department. After consulting Lenovo, Apple, Huawei and other parties, the Beijing Morning Post reporter found that Lenovo has the same regulations except Dell. Experts in the legal field pointed out that producers and sellers should not be exempted from the "three guarantees" obligation just because they are purchased by enterprises.

　　Company invoices can’t be "three guarantees"?

　　Mr. Yao told the Beijing Morning Post reporter that he placed an order in Dell official website on October 6th, spent 33,137 yuan to buy the latest products, and issued an enterprise invoice. Because the other party delayed delivery, he only received the computer on November 10th, and he opened it with great joy only to find that the computer had hardware problems. "The new machine is useless and there is a problem. I feel unreliable and I will return it to the after-sales. As a result, the other party said that because I opened a corporate invoice, I could not enjoy the related services of 7-day return and 15-day exchange. "

　　This made Mr. Yao very upset. Originally, he just asked for the issuance of corporate invoices. I didn’t expect this move to cause a lot of trouble. Yesterday, the Beijing Morning Post reporter dialed the telephone number of the staff responsible for Mr. Yao’s pre-sales. The other party said that he had reminded Mr. Yao when he made an invoice for shopping, but Mr. Yao insisted on issuing a corporate invoice. "We have relevant regulations, and only consumers who issue personal invoices can enjoy ‘ Three guarantees ’ Services cannot be enjoyed by opening corporate invoices. " The staff said that they have contacted the technical department at present, and hope that Mr. Yao will cooperate with the technical department to check, confirm the computer problems and help solve them.

　　At Dell’s official customer service office, the reporter got a similar reply. The other party said that because the enterprise invoice is issued, Mr. Yao can ask the technical department to come to the door for inspection through the after-sales process. "Generally, only maintenance and exchange are supported, and no return can be made."

　　Invoice treatment is not the same.

　　Can’t you enjoy the "three guarantees" service if you open an enterprise invoice for shopping? With questions, the reporter dialed the customer service telephone numbers of many enterprises in official website as consumers, but did not get a unified answer.

　　HP customer service staff said that no matter whether the invoice is issued by individuals or enterprises, as long as the machine system is not activated, you can enjoy the "three guarantees" service. "Whether it is a personal purchase or a corporate purchase has nothing to do with returning goods."

　　Huawei’s customer service also said that consumers can choose the nature of invoicing by themselves, and it will not affect the "three guarantees" policy and other after-sales services. "Whether it is a computer or a mobile phone, corporate purchases and personal purchases enjoy the same after-sales service." In addition, Apple, LeTV and other customer service also said that issuing corporate invoices does not affect consumers’ enjoyment of the "three guarantees" service.

　　However, Lenovo and other official customer service, like Dell, said that the "three guarantees" service is only for individual consumers and does not include enterprises. If consumers issue enterprise invoices, they will not enjoy the return service within 7 days.

　　Expert: Merchants should not shirk their responsibilities.

　　Chen Yinjiang, deputy secretary-general of China Consumer Protection Law Research Association, explained that strictly speaking, the Consumer Protection Law protects consumers’ behavior of buying, using goods or receiving services for their daily consumption needs. Consumers issue enterprise invoices after buying computers, and enterprises are business activities, not the needs of daily consumption, so their rights and interests are not protected by the Consumer Law. However, products purchased by enterprises are still protected by the Product Quality Law, the Contract Law and other relevant laws and regulations.

　　Chen Yinjiang said that according to the Product Quality Law, no matter whether the enterprise users or consumers buy goods, as long as they don’t have the proper performance, they don’t explain it in advance; Does not meet the product standards indicated on the product or its packaging; The seller shall be responsible for repairing, replacing and returning goods in case of any of the above situations, which are not in conformity with the quality conditions indicated in the product description and physical samples. If losses are caused to consumers who buy products, the seller shall also compensate for the losses.

　　In real life, many consumers will issue enterprise invoices or simply do not ask for invoices after purchasing goods or receiving services. "I personally think that as long as the buyer can prove that it is really for the needs of personal life, no matter whether it is invoiced or not, its rights and interests should be protected by the Consumer Law." In Chen Yinjiang’s view, businesses should not use this as an excuse to shirk their responsibilities and obligations. At the same time, he also reminded consumers to issue invoices as truthfully as possible when purchasing goods or receiving services.

　　Beijing Morning Post Hotline Journalist Konka