Small shop orders surge, long-term delivery, takeaway has slowed down recently, please be more patient

　　Zhejiang Online, December 21 Buy medicine, buy vegetables, buy popsicles, buy fruit… In the past two days, in the group chat of Hangzhou people, there must be no shortage of buy buy buy. A reader left us a message saying: "I feel that the takeaway has slowed down recently. It used to take more than half an hour to receive, but now it takes more than an hour, and no one has taken orders yet." In the small shop group, there are also shopkeepers who say they are busy, "so busy that the order surge" and "have to temporarily turn off the order receiving procedure of the online platform". Is it because too many people order takeout, or is the transportation capacity not enough?

　　Children are alone at home, parents order takeout remotely

　　Unable to place an order, no one accepts an order, long-term delivery…

　　Ms. Zhang, who lives in Omi First Garden, Shangcheng District, has been very distressed for the past two days, because since this week, her son has to take online classes at home, and both husband and wife have to go to work. How can my son solve lunch? "After the epidemic in recent years, I have encountered several online classes, and I have experience. Every time I order him takeout, I will go home to cook it at night."

　　According to the usual experience, around 11:30 noon the day before yesterday, Ms. Zhang opened the takeaway app and chose McDonald’s, "This type of fast food will be relatively fast, of course, I will change his taste every day."

　　However, when Ms. Zhang found that she could not pay after choosing the product and exited and then entered, the client side reminded: the merchant suspended the order.

　　Zhang had no choice but to change stores. Because it had been a while, she still chose a fast food restaurant.

　　This time, the order was placed smoothly and the payment was made. However, 5 minutes later, Ms. Zhang received a text message, "Your order was cancelled because the merchant did not accept the order, and the refund will be returned to the account within 2 working days." Opening the client side again, Ms. Zhang found that the order showed that it had been cancelled because "the merchant did not accept the order within 5 minutes", and the payment was also returned immediately.

　　It was almost 12 o’clock, and it was only an hour before her son’s online class in the afternoon. Ms. Zhang was in a hurry, and she chose SUKIYA, which usually only takes about half an hour to deliver the third order.

　　This time, the order was finally placed successfully, and the merchant also accepted the order, but it was already past 1 o’clock when the order was delivered, and the son had already started the afternoon online class, and he didn’t have time to eat, "It took more than an hour to arrive, and the takeaway in the past two days is too slow."

　　But Ms. Zhang still gave a five-star review. "This situation is understandable. Now that there are many children in online classes and many takeaway orders at noon, the little buddy may not be able to come for a while. I think everyone will also be patient and give my brother some time. Safety and health are the first priority."

　　Complete the order quantity of the original day at noon.

　　When you are busiest, take the initiative to close the order receiving system

　　"In the past two days, the order surge of the store." At 9 o’clock the night before yesterday, Uncle Jiufen, an old acquaintance of the hour shop and the owner of Uncle Stewed Pear Shop, sent a message: Online orders are overloaded, and group meals are suspended for a week.

　　Usually, every time he contacted Uncle, he would deliver food to the customers of the group meal, but today he has been guarding the store, and the voice of "dripping" online orders kept coming from the phone.

　　Speaking of why the group meal was suspended, the uncle said that the store was too busy, and only two aunts were doing it, and they couldn’t care about the front desk. "If I don’t help, it will be a mess."

　　As of 9:00 pm on December 19, the number of orders in the uncle’s store reached 215, setting a new order record for the store again. "Nearly 60 orders were completed in two hours at noon, which is usually a whole day’s order volume."

　　During the busiest time, there were four or five brothers waiting for meals in the small storefront. Some delivery brothers even joked with the uncle: "Generally, this order volume can only be seen in the milk tea shop. You are quite amazing."

　　Because the order pressure is too great, in order not to affect the meal delivery time and the delivery timeliness of the takeaway brother, the uncle will temporarily close the order receiving system, "Usually wait for half an hour, and then open it when the order at hand is almost done."

　　Why are there so many orders? The uncle thinks it is because there are so many people at home now, and in order to reduce going out, everyone chooses to order takeout, "I talked to a few brothers, and they said that not only catering, but also supermarkets and pharmacies are too busy with orders surge."

　　In the list, the uncle has also seen many customers who have noted "I am sick", "Some will say, let the delivery brother leave the food at the door, and when they call, they will go to get it and avoid contact." The uncle said that he will send a smiling egg to wish them a speedy recovery on such a list, "Of course, I also hope that the little brother will pay attention to protection."

　　Have you encountered such troubles in the past two days? Is the takeaway order going well? I hope everyone will be patient and give the store and brother some time.