Operators are shivering! In addition to changing the package, you can also complain to the Ministry of Industry and Information Technology.
Recently, many old users who use expensive mobile phone charges have finally turned over! Many netizens have found that even old users can change to the latest internet package by complaining to the Ministry of Industry and Information Technology.
For a time, the complaint of the Ministry of Industry and Information Technology was passed down from netizen to netizen by word of mouth, and the attitude of operators when they met the complaint of second of time from the Ministry of Industry and Information Technology was also fascinating. So, do you all know what the Ministry of Industry and Information Technology can use to appeal to Dafa? Let’s take a look.
How to appeal to the Ministry of Industry and Information Technology?
Before we talk about it, let’s talk about how to appeal to the Ministry of Industry and Information Technology.
First of all, don’t complain directly to the Ministry of Industry and Information Technology when you encounter problems. According to the process, you should complain to the operator first, and then complain to the Ministry of Industry and Information Technology if it is invalid before it will be accepted.
The complaint conditions posted by the Ministry of Industry and Information Technology also include "I have complained to the appellee and I am not satisfied with the handling result or I have not replied within 15 days", so it is necessary to go through the process first. What if I complain to the operator and solve the problem?
When the communication with the operator is really invalid, you can complain to the Ministry of Industry and Information Technology. The appeal method of the Ministry of Industry and Information Technology is as follows:
Complaint website of the Ministry of Industry and Information Technology: < Click here to enter >
Complaints from the Ministry of Industry and Information Technology: 010-12300
Complaints from the Ministry of Industry and Information Technology: accept@chinatcc.gov.cn
Some operators are very vicious (especially local operators), and even block the website of the Ministry of Industry and Information Technology, so users can’t open the complaint website of the Ministry of Industry and Information Technology through the network to operate. At this time, you can call or email to solve it, and the effect is the same.
Then, what behavior does the operator encounter, and can he appeal to the Ministry of Industry and Information Technology?
Old users can’t switch to the new package.
This is the routine that everyone has used the most recently. Although many people know it, in order to benefit netizens, let’s mention it again. Operators have launched many Internet packages, and the tariffs are more favorable than the traditional packages, but old users can’t replace them directly through the business hall App, customer service phone and other channels. But in fact, when you contact customer service to change the internet package, if it is rejected, you can go to the Ministry of Industry and Information Technology to complain.
Internet packages are more affordable, but generally you need to open a new number to use them, and you can also use them through complaints to old users of the Ministry of Industry and Information Technology.
The Ministry of Industry and Information Technology has previously issued a document (Xin Bu Qing [2006] No.630), stipulating that users can choose to use all the tariff plans of their own enterprises without changing their numbers within the same mobile phone ownership. Therefore, it is reasonable to complain to the Ministry of Industry and Information Technology when the package cannot be changed. Of course, except for special tariff schemes such as using contract machines.
In fact, it may be because too many people have complained to the Ministry of Industry and Information Technology recently about changing the package, so the operator’s customer service has met the request of changing the package and promised it more readily, or it will let you change it in the business hall. Generally speaking, it can be solved through the operator’s channels, and complaining to the Ministry of Industry and Information Technology is no longer a necessary option.
DNS/ web hijacking
This is a common rogue means for operators. DNS hijacking/web hijacking is a very common phenomenon in China. Looking at the Internet, it can suddenly be sent to an unknown page, covered with all kinds of contents such as "click to send the dragon-killing treasure knife" and "recharge XX yuan to get a traffic spree", which is a typical DNS hijacking behavior.
Even if it’s not a page jump, the page may be inserted with extra advertisements. No matter which website you go to, there will be an annoying small window that can’t be eliminated, which is a typical manifestation of HTTP hijacking. It is a daily life for many people to push advertisements after being hijacked by operators.
Mobile Internet access is the hardest hit area of hijacking. Pay attention to the traffic display at the lower left, which is a typical HTTP hijacking. Clicking on it is the promotion of operators.
In this case, you can complain to the Ministry of Industry and Information Technology. As long as it is stated in the complaint that a certain operator hijacked the traffic of a certain telephone number/online account, pushed advertisements/hijacked download links and so on, then things will be solved soon.
For traffic hijacking, the Ministry of Industry and Information Technology is still quite popular, but many friends don’t realize that a large number of online advertisements come from operators hijacking traffic, so there are very few users who complain to the Ministry of Industry and Information Technology. If you find that operators are pushing advertisements without discipline, don’t hesitate to complain decisively to the Ministry of Industry and Information Technology!
Weak cell phone signal/poor network quality
Yes, the Ministry of Industry and Information Technology is also in charge of signal and network quality. If you find that the signal can be done well in some places, for example, the signal in a downtown area is particularly weak, and the signal is particularly strong when you walk two blocks; Or maybe the signal in a place used to be very good, but it has suddenly weakened recently and has not been repaired, then you can also complain to the Ministry of Industry and Information Technology about the cell phone signal.
There are many ways to disguise a base station. For example, this tree is a base station. Although residents protest against radiation, there are still ways to build a good signal.
In addition to cell phone signals, poor broadband network quality can also be complained to the Ministry of Industry and Information Technology. Many local operators are thieves. When you install broadband, the target may be 50M or 100M, but when it is actually used, it will not be at full speed at all; Or at night, don’t say that you can’t even open a webpage at full speed. In this case, you can also solve it by appealing to the Ministry of Industry and Information Technology.
However, in fact, operators generally pay more attention to the quality of signals and networks. In case of these situations, we can try to reflect them to operators first, and in most cases, the problems can be solved.
There is a problem with hard selling equipment/equipment.
Want to access the network often need some equipment, such as cats, routers and so on. In fact, these devices can also complain to the Ministry of Industry and Information Technology when they are bundled and sold by operators.
Previously, the Ministry of Industry and Information Technology had issued the Telecommunications Service Specification, which required telecom operators not to restrict users from using their designated services or purchasing their designated telecom terminal equipment in any way. If the operator forces you to buy network equipment when pulling the network cable, you can’t use your own equipment. After complaining to the operator is invalid, you can appeal to the Ministry of Industry and Information Technology.
In the past, operators restricted users from using their own routers, and this situation can also be complained to the Ministry of Industry and Information Technology.
Of course, many friends still use the operator’s equipment for convenience, which is no problem. After all, the installation master is not familiar with the external equipment and it is more troublesome to install it. However, when the operator’s equipment fails, or the specifications have fallen behind the times (for example, the Gigabit network has been opened, but the light cat is still 100 megabytes), the operator can also be asked to deal with it. If the operator fails to respond, he can also appeal to the Ministry of Industry and Information Technology.
There are irregularities in the results of marketing activities
Many friends have participated in marketing activities held by operators, such as sending phone bills with points and exchanging points for prizes. However, some problems will occur in these activities, such as the failure to distribute prizes according to the rules. You have worked so hard to save points for so long, but in the end, the prize is delayed, or a new condition is suddenly added so that you can’t get the prize. Who should you tell? Just talk to the Ministry of Industry and Information Technology.
If the operator’s activities are found to be illegal, it can appeal to the Ministry of Industry and Information Technology. However, evidence should be collected when appealing, such as how the rules were at the beginning of the activity, whether there were any sudden changes in the final rules, etc. After all, the Ministry of Industry and Information Technology did not understand what the content of the activity was. This is really troublesome, but it has to be done.
summary
The above has collected some situations that people often encounter and can complain to operators. These problems in the service of operators can be solved by appealing to the Ministry of Industry and Information Technology. In the era of mobile internet, the services provided by operators are becoming more and more important. I hope operators can serve the people attentively and bring a better experience!